The Viny Mug (400 ml / 13 oz)

FAQ

• Where do you ship ?

We ship to up to 200 countries !

• What is your Shipping Cost ?

We currently provide FREE worldwide shipping.

• How long will shipping take ?

The shipping time will vary by location. The following is an estimate. For more information regarding this matter please check our  Shipping & Delivery policy

In rare cases where we experience significant shipping delays we can’t offer a refund while the package is still in transit.

However, if your order does not arrive within 90 days we can give you a full refund.

If this happens for your order, please contact us at support@skolbartending.com

• What are business days?

Business days are working days ( Monday to Friday ) and may exclude international or local holidays.

• How do I know my package has shipped?

You will receive an e-mail confirmation once your package has been shipped.

• When will I receive tracking information ?

You will receive a shipping confirmation with a tracking number once the order has been processed.

• Can I Return my order ?

Of course! Shopping  should be a fun and enjoyable experience, so don’t stress out if your item is not a perfect match. You can return it for a refund, within 60 days of ordering it.

For a return , your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sköl does not cover the cost of return shipping.

As soon as we receive the return from you, we will process the refund.

For more information about our Return policy please click here

• What happens if I receive an item that is damaged or defective ?

We know how frustrating this situation can be. If your item arrives damaged or defective you are eligible for an exchange of the item.

If such an event happens please contact us at support@skolbartending.com

In your email please include a clear photo of the item showing that it is damaged or defective. Be sure to complete this process within 60 days of the order date.

We apologize for your less than perfect experience.

• How do I Return an item ?

Please contact us to complete a return. We will provide return instructions for you and send you the address of our warehouse.

Please do not send the item back to the manufacturer !

If you can include a tracking number for us for the return package, it will make it easier for us to ensure your return is processed as soon as possible !

Return timeframes depend on how soon you are able to ship the product and when we receive it.

• How long does it take to process a Refund ?

The complete refund process normally takes about 3-5 working days from the date of confirmation of refund, but it could sometimes take up to 30 days to show up in your bank account

Please email us at support@skolbartending.com if you have not received your refund within 30 business days

• It has been longer then the expected delivery time, where is my order ?

The delivery time written in our Shipping & Delivery Policy is merely an estimate, sometimes delays can happend due to long holidays or international events.

In such case we apologize and hope you can be patient and understand.

Also feel free to contact us so that we can clarify the reasons of this delay.

• I have not received a part of my order ?

If you ordered multiple items from us, it is highly likely that the goods will be shipped separately from our different warehouses.

If this is the case for your order you will receive an email for each item via our automated tracking system and each item will be assigned separate tracking number.

• The size, color or shape of my order is not what I expected

The images & dimensions that you see on our website are estimations and close comparisons to the actual real shape of the item. Please understand that sometimes there could be a measuring or color difference from what you see here, to the actual order it self.

• How can I contact you ?

If you have any questions not addressed here or want to give us feedback to help improve our service please contact us at support@skolbartending.com

We would love to hear from you!